Introduction

. At TheOrangeApes, we are committed to ensuring a smooth, transparent, and hassle-free shipping experience for our customers. We understand the importance of timely deliveries and strive to provide the best logistics services to meet your expectations. This Shipping Policy outlines our shipping procedures, timelines, charges, and other relevant details to ensure you are well-informed about your orders.


Shipping Address

. All orders are processed and shipped from our primary facility located at: PLOT NO. 9, A BLOCK HOSIERY COMPLEX, PHASE-II, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201305, India.


1) Order Processing Time

. Orders are typically processed within 24-48 business hours after payment confirmation.


. Orders placed after 5 PM or on weekends/public holidays will be processed on the next working day.


. Once your order is processed and shipped, you will receive a notification via email or SMS containing the tracking information.


2) Shipping Timeframes

. Metro Cities: Delivery within 3-5 business days.


. Non-Metro Cities: Delivery within 5-7 business days.


. Remote Locations: Delivery within 7-10 business days.


3) Order Tracking

. Once your order is shipped, a tracking ID will be shared via email or SMS. You can use this ID to track your shipment’s status on our logistics partner’s website or through the tracking link provided in the email.


. If you face any issues tracking your order, feel free to contact our support team at support@theorangeapes.com


4) Shipping Restrictions

. Currently, we ship only within India. For international shipping inquiries, please contact our support team.


. Certain remote locations may attract additional delivery charges due to logistical challenges.


. We do not deliver to P.O. Boxes or APO/FPO addresses.


5) Delivery Delays

. While we strive to ensure timely delivery, some delays may occur due to: Natural calamities (e.g., floods, earthquakes, storms). Political disruptions or strikes. Unavailability of the recipient at the delivery location. Incorrect or incomplete shipping address provided during checkout.


4) Returns and Exchanges

. If you receive a defective or damaged product, you can request a return or exchange within 7 days of receiving the order.


. To initiate a return, please refer to our Return Policy or contact our customer support team.


5) Customer Support

. Email: support@theorangeapes.com


. Business Hours: Monday to Saturday, 10 AM to 6 PM


. Address : PLOT NO .9, A BLOCK HOSIERY COMPLEX , PHASE-II NODIA, Gautam Buddha Nagar , Uttar Pradesh , 201305